FAQs & Payment Information

What payment methods are accepted?

We accept Paypal, Visa, Visa Debit, Mastercard and American Express.

How much is postage?

Postage is a flat £1.99 regardless of how many items you order, and orders are delivered via Royal Mail First Class.

What are East London Baby Co.'s necklaces made from?

East London Baby Co.'s necklaces are made from food-grade silicone - the same materials used in silicone baking moulds and most bottle teats and teething toys. It meets all current EU safety standards and is totally safe for baby to chew. It's a material that doesn't allow bacteria to grow and it's easy to wash in the sink, in the shower or on the top shelf of a dishwasher. The cord is satin nylon which is very strong and the clasp is made from plastic.

Are they safe for baby to chew?

Of course! Always supervise your baby with the beads as they are not a toy, and never allow baby to chew on the cord or the clasp. The silicone is safe, odourless, non-toxic and doesn't allow bacteria to grow. Have a read of our safety information to make sure you know how to use your necklace. 

How long will it take to get to me?

All necklaces are posted first class and posted next-day wherever possible so the necklace should be with you within 3-4 working days. If you need it faster - drop us an email at [email protected] and we will see what we can do!

I'm buying one as a gift - can you add a note?

How thoughtful! Of course we can - all necklaces are sent in our East London Baby Co. hessian bags stamped with the logo and we can include a notecard free of charge. Email us at [email protected] or add a note at checkout.

Do you do custom orders?

Yes! Please contact us via email to see what options are available.

How do I return my necklace or exchange for a different colour?

We lovingly make each necklace by hand and quality check each one several times before posting - but in the instance you find a fault please drop us an email straight away at [email protected].

As necklaces are designed to be chewed by babies, unless faulty we can only accept returns in exceptional circumstances as we want all necklaces sold to be brand new - it MUST be completely unused, in it's original packaging and the cost and risk of returning is covered by you.

Do you have any stockists so I can buy in person?

Yes - we have stockists across the UK, please contact us with your postcode and we can tell you your nearest one.